Answers to the questions we hear most about websites, web apps, integrations, and support at Alison Prime.
For anything not covered here, you can always reach us at support@alisonprime.com.
All FAQs are listed on this page; these labels are for orientation only.
Alison Prime is a technical development studio. We design, build, and maintain the digital infrastructure for businesses. This typically involves developing custom websites, creating web applications, and handling complex e-commerce setups.
Unlike a marketing agency, we don't run ad campaigns or manage social media. Our focus is entirely on the "engine room"—ensuring your technology is stable, fast, secure, and capable of scaling as your business grows.
We work best with B2B services firms, mid-sized e-commerce brands, and digital publishers. Our typical client views their website as a piece of critical infrastructure, not just a digital brochure.
If you have a marketing team or a product manager who needs a reliable technical partner to execute their vision without the overhead of hiring an in-house engineering department, we are likely a good fit.
Yes. We often partner with clients who have an existing site but are frustrated with bugs, slow performance, or limitations in adding new features.
We start these engagements with a technical audit. If the foundation is solid, we build upon it. If the code is unstable or insecure, we will be transparent about the need for refactoring before we begin adding new functionality.
While we prefer long-term partnerships because they allow us to deeply understand your business logic, we do take on specific fixed-scope projects such as migrations, new builds, or API integrations.
For one-off projects, we ensure a comprehensive handover process, including documentation and training, so your team isn't locked into using us forever if you choose to take maintenance in-house.
The process starts by filling out our contact form or booking an intro call. We'll discuss your current situation and goals to see if we're a match.
From there, we typically move to a Discovery or Audit phase to define the technical scope. Once we agree on the roadmap, we provide a clear proposal and timeline before writing any code.
Alison Prime is a US-registered business operating as a remote-first studio. We have established workflows for asynchronous collaboration that allow us to support clients effectively across US and European time zones.
We utilize shared project boards, documentation hubs, and regular video check-ins to ensure you always know the status of your project, regardless of physical location.
We specialize in custom WordPress/WooCommerce development, Shopify implementations, and bespoke web applications. We are particularly strong in projects that require complex data integrations, high performance, or custom functionality that off-the-shelf themes cannot handle.
We primarily focus on full project builds and ongoing maintenance retainers. However, we do accept one-off "rescue" projects or specific feature builds if they fit our technical stack. For smaller, ad-hoc fixes, we generally recommend our ongoing maintenance plans to ensure stability over time.
New projects are typically priced on a fixed-scope basis after a discovery phase. This protects your budget from surprises. Maintenance is billed as a monthly retainer, which guarantees you a set number of hours and priority response times. See our Maintenance page for more details.
Yes. While we are engineering-led, we have strong capabilities in UI/UX design. We can handle the full lifecycle from wireframes to live code. If you already have a brand agency, we are also happy to take their Figma designs and turn them into pixel-perfect code.
Absolutely. We often act as a technical extension for internal marketing teams, handling the heavy lifting of integrations and infrastructure so they can focus on campaigns. We adapt to your Git workflows and communication tools (Slack, Teams) to keep collaboration smooth.
We handle scope changes formally to avoid "scope creep" chaos. If a new requirement comes up, we log it as a Change Request, estimate the impact on timeline and budget, and wait for your approval before proceeding. Learn more on our Process page.
