Last Updated: May 20, 2026

Privacy Policy

This Privacy Policy explains how Alison Prime LLC (“Alison Prime”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects information in connection with:

• Your use of our website at https://alisonprime.co (the “Site”);
• Your communications with us by form, email, phone, social media, or other channels;
• Our services, including Website Launch, Website Refresh, Website Care Checkup, Business Portal, workflow support, consulting, technical reviews, digital tools, accounts, dashboards, portals, and related offerings (collectively, the “Services”).

We take privacy and data protection seriously and aim to handle personal data in a responsible, transparent, and security-aware way.

By using the Site, submitting information to us, creating an account if available, or engaging us for Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site and do not submit personal information to us.

If we enter into a separate written data processing agreement, Data Processing Addendum (“DPA”), Service Agreement, or similar agreement with you, that agreement will control where it directly conflicts with this Privacy Policy for that specific engagement.

1. Who We Are

Alison Prime LLC is a digital business services company focused on professional websites, website improvements, website care checkups, customer portals, admin dashboards, workflow support, and related technical services for small businesses.

For many activities described in this Privacy Policy, Alison Prime acts as an independent “data controller” or similar role under applicable privacy laws for personal data we collect directly from you.

When we process personal data strictly on a client’s documented instructions in the course of providing Services, such as when a client gives us access to systems containing customer data, we may act as a “data processor”, “service provider”, or similar role under applicable data protection laws. In those cases, additional terms may be agreed in a DPA or Service Agreement.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors to our Site;
• People who submit contact forms, project requests, quote requests, or support requests;
• Prospective, current, and former clients and their representatives;
• People who communicate with us by email, phone, social media, messaging platforms, or other communication channels;
• Users of Alison Prime accounts, dashboards, portals, free tools, paid tools, saved results, or file upload features if made available;
• Individuals whose personal data we may process to provide Services to our clients, such as customers, users, team members, or stakeholders of our clients.

This Privacy Policy does not apply to third-party websites, services, payment processors, hosting providers, social platforms, analytics tools, plugins, apps, or platforms that are not owned or controlled by Alison Prime, even if they are linked from our Site. You should review the privacy policies of those third parties separately.

3. Information We May Collect

The information we collect depends on how you interact with us and which Services or features you use.

3.1 Information You Provide Directly

You may choose to provide us with information, including:

• Contact details: name, email address, phone number, business name, organization, role, and similar contact information;
• Business and project information: website URL, business description, goals, requirements, project context, current systems, tools used, preferred timeline, and service interests;
• Support and inquiry details: messages submitted through contact forms, email, phone, social media, support tickets, portal messages, or other channels;
• Account information: username, login email, account preferences, user role, saved results, dashboard activity, file uploads, project status, and support history if accounts or portals are available;
• Files and materials: logos, images, documents, screenshots, website content, business files, access instructions, technical details, or other materials you provide for a project;
• Billing and payment-related information: billing name, billing email, invoice details, business address, tax information, transaction references, payment status, and payment history. We generally rely on third-party payment or invoicing providers to process financial information;
• Any other information you voluntarily provide when you communicate with us, request a quote, use our Services, create an account, upload files, or use tools.

3.2 Information We Collect Automatically

When you visit the Site or use online features, we may automatically collect certain technical and usage information, depending on your device settings and cookie preferences. This may include:

• IP address;
• Browser type and version;
• Device type and operating system;
• Referring and exit pages;
• Approximate location based on IP address;
• Dates and times of visits;
• Pages and content viewed;
• Clicks, scrolls, form interactions, and other Site usage activity;
• Basic logs needed for website security, troubleshooting, abuse prevention, and performance monitoring.

We may collect this information through cookies, pixels, log files, analytics tools, and similar technologies. For more information, please review our Cookie Policy.

3.3 Information We Receive from Third Parties

In some cases, we may receive information about you from third parties, such as:

• Clients, partners, or team members who provide your contact details so we can coordinate or deliver Services;
• Third-party tools or platforms, such as analytics, CRM, ticketing, project management, payment, email, hosting, automation, or support tools;
• Social media or professional networking sites when you interact with us there;
• Payment processors or marketplaces that provide payment status, order details, transaction IDs, or dispute information.

We will handle this information in accordance with this Privacy Policy and any additional agreements we have with clients, partners, service providers, or platforms.

3.4 Sensitive Information

Unless we specifically request it for a clearly defined purpose, please do not send us sensitive personal information, such as government ID numbers, full financial account numbers, full payment card details, health information, biometric data, precise location data, or passwords through unsecured forms, emails, or messages.

If we need access credentials or sensitive project information, we will explain the preferred method for sharing it more safely.

4. How We Use Information

We use the information we collect for purposes including the following:

4.1 To Provide and Improve Our Services

• Understanding your project request, business needs, and goals;
• Scoping, planning, quoting, and delivering Website Launch, Website Refresh, Website Care Checkup, Business Portal, and related Services;
• Providing onboarding instructions, project updates, review steps, support, summaries, reports, and deliverables;
• Managing access to systems and tools needed to provide Services;
• Building, testing, checking, improving, or maintaining websites, portals, dashboards, forms, workflows, and technical systems;
• Providing free tools, paid tools, saved results, customer dashboards, support tickets, and account-based features if available;
• Improving our content, Services, tools, workflows, customer experience, and internal operations.

4.2 To Communicate With You

• Responding to inquiries, quote requests, support requests, and project messages;
• Sending service-related messages, confirmations, onboarding instructions, notices, project updates, invoices, and administrative communications;
• Following up about requested Services, account access, support tickets, or project status;
• Sending resources, guides, checklists, documents, or other content you request;
• Where permitted, sending occasional information about our Services, updates, or resources that may be relevant to you.

4.3 To Operate, Protect, and Improve the Site

• Monitoring and analyzing Site usage and performance;
• Maintaining the security and integrity of the Site, accounts, portals, tools, and systems;
• Detecting, preventing, or investigating fraud, abuse, unauthorized access, spam, misuse, or security incidents;
• Debugging technical issues and improving reliability;
• Developing and improving our Site, content, Services, and user experience.

4.4 To Handle Payments, Billing, and Records

• Creating invoices, quotes, receipts, or payment records;
• Confirming payment status and project eligibility;
• Managing refunds, credits, chargebacks, or payment disputes;
• Maintaining business, accounting, and tax records where required.

4.5 To Comply With Legal Obligations

• Complying with applicable laws and regulations;
• Responding to lawful requests from authorities, courts, regulators, or payment providers;
• Enforcing our agreements, policies, and rights;
• Protecting the rights, property, and safety of Alison Prime, our clients, users, and others.

4.6 Other Purposes With Your Consent

In some cases, we may ask for your consent to use your information for a specific purpose. Where we rely on consent, you may withdraw it at any time by contacting us using the details in Section 20.

5. Legal Bases for Processing

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or another jurisdiction that requires a legal basis for processing personal data, we process your personal data under one or more of the following legal bases:

• Performance of a contract: where processing is necessary to enter into or perform a contract with you or the organization you represent;
• Legitimate interests: where processing is necessary for our legitimate business interests, such as operating and improving the Site and Services, communicating with you, preventing fraud, protecting security, and managing business records, and those interests are not overridden by your rights and interests;
• Legal obligation: where processing is necessary to comply with legal, accounting, tax, regulatory, or dispute-related obligations;
• Consent: where you have given consent for specific processing activities, such as certain marketing communications or optional cookies, where required by law.

6. Cookies and Similar Technologies

We may use cookies, pixels, log files, and similar technologies to:

• Enable basic Site functionality;
• Remember preferences such as language, cookie settings, or form behavior;
• Analyze traffic and usage patterns;
• Improve Site performance, content, and usability;
• Support security, fraud prevention, and troubleshooting;
• Measure the effectiveness of content, pages, or campaigns where applicable.

Some cookies may be set by third-party services we use, such as analytics providers, embedded tools, form tools, security tools, or advertising/marketing platforms if used. These third parties may collect information about your online activities over time and across different websites according to their own policies.

For more information about how we use cookies and your choices, please review our Cookie Policy.

7. Analytics, Forms, and Third-Party Tools

We may use analytics, form, email, CRM, support, hosting, monitoring, automation, and other third-party tools to help us operate the Site and provide Services.

These tools may collect or process information such as IP address, device and browser information, pages viewed, form submissions, message content, usage events, email delivery data, payment status, support requests, uploaded files, and other information needed for the relevant tool to function.

Third-party tools operate under their own terms and privacy policies. Where possible and reasonable, we configure tools to minimize unnecessary personal data and support applicable privacy requirements.

8. How We Share Information

We may share information in the following circumstances:

8.1 Service Providers and Contractors

We may share information with trusted third parties who provide services that support our business, such as:

• Hosting and infrastructure providers;
• Domain, DNS, SSL, and security providers;
• Analytics, monitoring, and performance tools;
• Email, communication, CRM, form, ticketing, and project management tools;
• Payment processors, invoicing tools, marketplaces, and billing providers;
• Cloud storage, file processing, and backup providers;
• Professional advisors, such as accountants, lawyers, or compliance consultants, when reasonably necessary;
• Independent contractors or technical collaborators who help us provide Services.

These service providers and contractors are permitted to process personal data only as needed to provide services to us or to help us deliver Services to you, and they are expected to protect it in accordance with applicable laws and reasonable safeguards.

8.2 Clients and Project Stakeholders

When we provide Services to a client, we may share relevant information with that client and its designated representatives as necessary to perform and manage the engagement. For example, if we are building a portal, dashboard, website, or support system, relevant project information may be visible to authorized client users.

8.3 Payment, Dispute, and Compliance Purposes

We may share information with payment processors, banks, marketplaces, card networks, fraud prevention providers, or dispute systems to process payments, verify transactions, respond to chargebacks, prevent fraud, comply with rules, or resolve billing issues.

8.4 Legal and Safety

We may disclose information if we believe in good faith that disclosure is reasonably necessary to:

• Comply with a law, regulation, legal process, court order, subpoena, or governmental request;
• Protect the rights, property, or safety of Alison Prime, our clients, users, or others;
• Detect, investigate, and help prevent security incidents, fraud, abuse, unauthorized access, or misuse;
• Enforce our Terms of Service, Service Agreements, Refund Policy, Acceptable Use Policy, or other agreements.

8.5 Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, financing, bankruptcy, or similar transaction, your information may be transferred as part of that transaction. We will take reasonable steps to ensure that any acquiring party continues to protect personal data in a manner consistent with this Privacy Policy or applicable law.

8.6 With Your Consent

We may share information with third parties when you have given us consent to do so.

We do not sell personal data in the traditional sense, meaning we do not exchange personal data for money. We also do not act as a data broker.

9. Payment Information

Alison Prime may use third-party payment processors, marketplaces, invoicing providers, or billing tools to process payments. We generally do not store full payment card numbers or full financial account details on our own systems.

Payment providers may collect and process billing details, card information, bank information, transaction IDs, fraud signals, payment status, and related information under their own terms and privacy policies.

We may receive limited payment-related information such as your billing name, billing email, transaction reference, payment status, invoice details, chargeback status, or order information so we can provide Services, maintain records, and handle disputes.

10. Client Data and Data We Process for Customers

Some Alison Prime projects may involve access to systems, websites, portals, databases, CRMs, customer lists, support tickets, uploaded files, or other environments controlled by our clients.

When we process personal data on behalf of a client, we generally use that data only to provide the agreed Services, follow the client’s documented instructions, protect security, troubleshoot issues, and comply with applicable laws or agreements.

Clients are responsible for ensuring they have the legal right and proper notices or consents needed to provide personal data to Alison Prime or allow us to access systems containing personal data.

If a client requires specific data protection terms, processing restrictions, deletion rules, or security obligations, those should be documented in a separate Service Agreement or DPA before work begins.

11. International Transfers

Alison Prime is based in the United States, and information we collect may be stored and processed in the United States and other countries where our service providers, contractors, or tools operate.

If you are located outside the United States, your personal data may be transferred to countries that may not provide the same level of data protection as your home jurisdiction. Where required by law, we will take appropriate steps to ensure that such transfers are subject to appropriate safeguards, such as standard contractual clauses, data processing agreements, or other legally recognized mechanisms.

12. Data Retention

We retain personal data for as long as reasonably necessary to:

• Provide the Site, accounts, tools, portals, and Services;
• Fulfill the purposes described in this Privacy Policy;
• Maintain project, support, billing, accounting, tax, and business records;
• Resolve disputes, enforce agreements, and protect legal rights;
• Comply with legal, regulatory, accounting, reporting, or security obligations.

Retention periods may vary depending on the type of data, the purpose for which it was collected, whether there is an active project or account, and applicable legal requirements.

When personal data is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it until deletion is possible.

13. Security

We implement reasonable technical and organizational measures to help protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, HTTPS, encryption in transit where appropriate, backups, safer configuration practices, role-based access, file handling restrictions, and other safeguards aligned with the nature of the data and risks involved.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for safeguarding any credentials, access details, account passwords, recovery codes, and administrative access that you control. Please notify us promptly if you believe your interaction with us, your account, or any shared access is no longer secure.

14. Your Privacy Rights and Choices

Your rights regarding personal data may vary depending on your location and applicable law. Subject to certain limitations, you may have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data;
• Object to or restrict certain processing of your data;
• Withdraw consent where we rely on consent, without affecting prior processing;
• Request a copy of your data in a portable format where applicable;
• Opt out of certain marketing communications;
• Appeal or complain to a privacy authority where applicable.

If you wish to exercise any rights, please contact us using the details in Section 20. We may need to verify your identity before fulfilling your request. We may be unable to comply where an exception applies, such as when we must retain data to comply with legal obligations, complete a transaction, provide a requested service, prevent fraud, protect security, resolve disputes, or enforce agreements.

15. U.S. State Privacy Rights

Depending on where you live, including certain U.S. states, you may have additional privacy rights under applicable state privacy laws. These may include rights to know, access, correct, delete, or obtain a copy of personal information, and rights to opt out of certain uses of personal information.

Alison Prime does not sell personal information in exchange for money and does not act as a data broker. If we use technologies that may be considered “sharing” or “targeted advertising” under certain privacy laws, we will provide applicable choices where required.

You may contact us at support@alisonprime.com to submit a privacy request. We will respond in accordance with applicable law.

16. Marketing Communications

We may occasionally send emails or other communications about our Services, resources, updates, or content that may be relevant to you.

You can opt out of non-essential marketing communications at any time by:

• Clicking the “unsubscribe” link in the message, where available;
• Contacting us at support@alisonprime.com.

We may still send service-related or transactional communications, such as project updates, account notices, invoices, payment information, support replies, security notices, or legal notices, even if you opt out of marketing messages.

17. Children’s Privacy

The Site and our Services are not directed to children under the age of 16, and we do not knowingly collect personal data from children under 16.

If you believe that a child has provided us with personal data in violation of this Privacy Policy, please contact us using the details in Section 20, and we will take appropriate steps to delete the information where required by law.

18. Third-Party Links and Services

The Site, accounts, portals, or project communications may contain links to third-party websites, tools, platforms, services, or applications that are not operated or controlled by Alison Prime.

This Privacy Policy does not apply to those third parties. We are not responsible for the privacy, security, or data practices of third-party services. We encourage you to review the privacy policies and terms of any third-party sites or services you use.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, tools, accounts, portals, business practices, legal requirements, or operational needs.

When we make material changes, we will update the “Last Updated” date at the top of this page. In some cases, we may also provide additional notice on the Site, by email, or through account/portal notifications where required by law.

Your continued use of the Site, Services, accounts, tools, portals, or digital resources after the updated Privacy Policy becomes effective constitutes your acceptance of the changes. If you do not agree with the updated Privacy Policy, you should stop using the Site and Services.

20. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

We will do our best to respond within a reasonable timeframe and in accordance with applicable law.

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