Refund Policy

This Refund Policy explains how Alison Prime LLC (“Alison Prime”, “we”, “us”, or “our”) handles refunds, cancellations, credits, and billing adjustments for services, digital resources, tools, accounts, portals, or related offerings made available through https://alisonprime.co (the “Site”).

We aim to be fair, transparent, and professional. Because Alison Prime primarily provides custom, project-based, service-based, and digital work, refunds are handled differently than refunds for physical products.

This Refund Policy should be read together with our Terms of Service and any specific proposal, quote, order form, statement of work, service scope, or written agreement you accept with us (collectively, a “Service Agreement”). If there is a direct conflict between this Refund Policy and a signed or accepted Service Agreement, the Service Agreement will usually control for that specific project.

Nothing in this Refund Policy is intended to limit any rights you may have under applicable consumer protection, e-commerce, payment card, or other mandatory laws in your country or state.

1. Who We Are

Alison Prime LLC is a digital business services company focused on professional websites, website improvements, website care checkups, customer portals, admin dashboards, workflow support, and related technical services for small businesses.

Alison Prime provides services such as:

• Website Launch services, including business websites and landing pages;
• Website Refresh services for improving, updating, or cleaning up existing websites;
• Website Care Checkups, including website health reviews, basic checks, and written maintenance summaries;
• Business Portal services, including customer portals, admin dashboards, support systems, file upload areas, and project tracking systems;
• API integrations, workflow automations, and related technical consulting where agreed in writing;
• Digital resources, tools, templates, checklists, documents, or account-based features if made available.

2. Scope of This Refund Policy

This Refund Policy applies to:

• Website Launch projects;
• Website Refresh projects;
• Website Care Checkups, audits, technical reviews, or consultations;
• Business Portal, admin dashboard, support system, or private web system projects;
• Custom technical work, integrations, automations, fixes, or improvements;
• Digital resources, templates, checklists, documents, reports, tools, or downloads if offered;
• Customer accounts, free tools, paid tools, saved results, dashboards, portals, or related platform features if made available.

Your specific Service Agreement may include additional or more detailed refund or cancellation terms. In case of conflict, those specific terms will usually govern that engagement.

3. General Refund Principles

Because our work is primarily service-based, custom, time-based, and/or digital in nature:

• Work already performed is generally non-refundable, except where required by law or explicitly agreed otherwise in writing.
• Project planning, onboarding, technical review, audits, checkups, research, consultation, and reserved work time may be non-refundable once started.
• Delivered digital resources, downloads, reports, templates, or account access may be non-refundable once access is granted or the resource is delivered.
• We aim to be reasonable if something clearly goes wrong on our side.
• We may offer credits, corrections, adjustments, partial refunds, or additional review at our discretion in limited situations.
• We will comply with mandatory legal obligations that apply to refunds, withdrawal rights, chargebacks, or dispute rights in your jurisdiction.

If you are unsure whether you may be entitled to a refund or adjustment, please contact us at support@alisonprime.com so we can review your situation.

4. Custom Projects

Custom projects may include Website Launch work, Website Refresh work, Business Portal development, admin dashboard development, support systems, file upload areas, project tracking features, integrations, automations, technical improvements, or other agreed services.

4.1 Deposits, Milestones, and Project Phases

Custom projects often require planning, review, communication, reserved time, and technical preparation before visible final delivery. For this reason:

• Deposits, milestone payments, phase payments, and custom project payments are generally non-refundable once the corresponding phase has started or been completed, except where required by law or explicitly agreed otherwise in writing.
• If you cancel before work has started on a specific future phase, we will review whether any portion of the prepayment related solely to that future phase can be credited or partially refunded.
• Any review will take into account time already spent on planning, onboarding, project setup, research, technical review, communication, and reserved capacity.

4.2 Project Cancellation by the Customer

If you choose to cancel a custom project:

• You remain responsible for all work already completed, time already spent, planning already performed, third-party costs already incurred, and any non-refundable amounts specified in your Service Agreement.
• We may, at our discretion, convert a portion of unused payments into a credit toward future work if we believe that is fair and reasonable.
• Any credit will be documented in writing and may be limited by time, service type, or project scope.
• If cancellation occurs because required customer materials, access, approvals, or information were not provided, amounts already paid may not be refundable.

4.3 Dissatisfaction and Revisions

We aim to work collaboratively with clear scope and reasonable opportunities for review. However:

• Dissatisfaction alone does not automatically entitle you to a refund, especially where the work was performed according to the agreed scope and reasonable professional standards.
• Your Service Agreement may specify included revision rounds, review steps, or adjustment limits.
• If you are unhappy with any aspect of the work, you should contact us as early as possible so we can attempt reasonable corrections within the agreed scope.
• Requests for work outside the original scope may require a separate quote, revised timeline, or additional fee.

In some cases, if we are unable to reach an acceptable result after reasonable efforts, we may explore partial refunds, credits, revised deliverables, or early termination by mutual agreement.

5. Website Care Checkups, Audits, Reviews, and Consultations

Website Care Checkups, audits, technical reviews, consultations, and similar one-time services involve analysis, review, preparation, reporting, or expert time.

For these services:

• Once the service has been scheduled, started, researched, reviewed, or delivered, fees are generally non-refundable, except where required by law or explicitly agreed otherwise.
• If you cancel before we have started work, we will reasonably consider whether any portion of your payment can be refunded or credited, taking into account preparation time and reserved capacity.
• If you believe a checkup, audit, report, or consultation was not delivered as described, please contact us promptly so we can review and, if appropriate, provide clarification, correction, additional explanation, partial credit, or another reasonable adjustment.

Checkups, audits, and reviews are based on the information, access, website condition, and third-party tool availability at the time of review. They do not guarantee future performance, security, ranking, uptime, approval by third-party platforms, or business results.

6. Digital Resources, Downloads, Templates, and Tools

From time to time, Alison Prime may offer digital resources, downloads, templates, checklists, guides, documents, reports, free tools, paid tools, saved results, or account-based digital features.

Because digital products and tool results can typically be accessed, copied, downloaded, or used immediately:

• Payments for digital downloads, templates, reports, resources, paid tool access, or account-based digital features are generally non-refundable once access has been granted or the item has been delivered, except where required by law or under a specific written guarantee.
• If a digital product is defective, corrupted, inaccessible, or clearly not as described, we will attempt to provide a corrected version, replacement access, clarification, or alternative delivery.
• If we cannot reasonably provide a working version or alternative access, we may issue a refund or credit.
• Free tools, public tools, trial features, or lead account features may change, be limited, or be discontinued without creating a refund obligation.

If your jurisdiction provides a cooling-off period or additional rights for digital content, we will comply with those requirements. In some cases, you may be asked to confirm that you understand your right of withdrawal may end once digital content is fully delivered or accessed.

7. Customer Accounts, Portals, and Access-Based Services

Alison Prime may provide customer accounts, free lead accounts, paid customer dashboards, client portals, file upload areas, support tickets, project tracking, saved results, or other access-based features.

Refunds are generally not provided solely because:

• You did not use an account, dashboard, portal, tool, or digital feature after access was provided;
• You lost access due to violation of our Terms of Service or Acceptable Use Policy;
• Access was temporarily unavailable due to maintenance, updates, third-party issues, or reasonable security measures;
• A free or beta feature was modified, limited, paused, or discontinued;
• A feature was unavailable because required customer information, payment, verification, or project status was incomplete.

If access to a paid feature is materially unavailable due to an issue within our control, we may review the situation and, where appropriate, offer a correction, extension, credit, partial refund, or other reasonable adjustment.

8. Optional Recurring or Ongoing Services

Alison Prime’s current service structure is primarily project-based. However, if we offer any recurring support, monitoring, maintenance, subscription-style access, or ongoing service in the future, the applicable billing period, cancellation process, included deliverables, and refund terms will be stated in the relevant Service Agreement or checkout terms.

Unless otherwise stated in the relevant Service Agreement:

• Fees for a billing period that has already started are generally non-refundable because capacity, access, or service availability may have been reserved for that period.
• You may cancel future renewals according to the cancellation rules provided with that service.
• Refunds for downgrades during an active billing period are generally not provided, but future billing may be adjusted where applicable.

This section applies only if a recurring or ongoing service is specifically offered and accepted. It does not mean that all Alison Prime services are subscription-based.

9. Errors, Duplicate Charges, and Unauthorized Payments

We take billing accuracy seriously.

You may be entitled to a refund or adjustment if:

• You were charged more than once for the same service in error;
• A clearly incorrect amount was charged due to a billing mistake;
• A payment was made using a method that was not authorized by you, subject to the rules of your bank, card issuer, or payment provider;
• A payment was processed for a service we cannot provide and no work, access, or preparation has started.

In such cases, please contact us as soon as possible at support@alisonprime.com with relevant details such as invoice numbers, transaction IDs, screenshots, payment receipts, or any other useful documentation. We will review the situation and work with you and, if applicable, your payment provider to resolve it.

10. How to Request a Refund or Credit

If you believe you may be entitled to a refund, partial refund, credit, or billing adjustment:

1. Contact us at support@alisonprime.com as soon as reasonably possible.
2. Include:
   • Your full name and business name, if applicable;
   • The email address you used with Alison Prime;
   • The relevant service, project, account, tool, or order name;
   • Invoice number, transaction reference, order number, or payment receipt if available;
   • A clear explanation of why you are requesting a refund, credit, or adjustment.
3. We may ask follow-up questions or request documentation to help us understand the situation.

We aim to review refund or adjustment requests within a reasonable timeframe and respond with a proposed resolution, which may include:

• Approval of a full or partial refund;
• Offer of a service credit;
• Correction, revision, clarification, or additional explanation within the agreed scope;
• Extension of access where appropriate;
• Explanation of why a refund is not available under this Policy, your Service Agreement, or applicable law.

11. Chargebacks and Payment Disputes

We recognize that you may have chargeback or dispute rights through your bank, card issuer, or payment provider. However, we kindly ask that you contact us first at support@alisonprime.com so we can attempt to resolve the issue directly.

If a chargeback or payment dispute is initiated:

• We may pause ongoing work, delivery, support, account access, or portal access until the dispute is resolved;
• We may provide documentation to the payment provider showing the service scope, communication, delivery, work performed, access granted, or other relevant evidence;
• Unsubstantiated or improper chargebacks may be challenged where services were delivered or work was performed as agreed;
• Future service may be declined if a dispute is opened without first attempting reasonable communication, unless prohibited by law.

Clear communication usually leads to better outcomes for both sides.

12. Non-Refundable Situations

Subject always to any mandatory legal rights you may have, refunds are generally not provided in the following situations:

• You change your mind after work has started, access has been granted, or digital resources have been delivered;
• You decide not to use delivered services, reports, files, checklists, tools, portals, dashboards, or digital products after they have been provided as described;
• You fail to provide necessary information, files, content, access, approvals, or feedback, causing delays or making completion impossible;
• Work has been completed or substantially completed in accordance with the agreed scope and reasonable professional standards;
• You later decide to take the project in a different direction after work has already been performed;
• You request features, pages, integrations, revisions, or services outside the agreed scope and decline the additional quote;
• The issue arises primarily from third-party services, platforms, hosting providers, plugins, APIs, payment processors, social platforms, marketplaces, or tools outside our control;
• A third-party platform, payment processor, marketplace, app store, search engine, advertising network, or other service rejects, suspends, limits, or denies your account, website, application, or business;
• You violate our Terms of Service, Acceptable Use Policy, Service Agreement, or other contractual obligations and we suspend or terminate services for that reason.

Even in these situations, we may still choose at our discretion to offer adjustments, credits, clarifications, or reasonable corrections where we believe it is fair to do so.

13. Third-Party Services and Approval Decisions

Some Alison Prime projects may involve third-party services such as hosting providers, domain registrars, WordPress, Shopify, Webflow, email platforms, automation tools, payment processors, analytics tools, APIs, plugins, or marketplaces.

Refunds are generally not provided for issues caused by third-party services outside our control, including:

• Hosting outages or server provider issues;
• Domain, DNS, SSL, email, or third-party account problems not caused by Alison Prime;
• Plugin, theme, app, API, or platform changes;
• Payment processor, marketplace, or platform approval decisions;
• Third-party suspension, rejection, verification failure, policy change, or account limitation;
• Costs paid directly to third-party providers.

Alison Prime may help improve website clarity, technical readiness, documentation, funnel structure, customer experience, or fulfillment presentation, but we do not guarantee approval by any third-party platform, processor, marketplace, app store, advertising network, search engine, hosting provider, or financial service.

14. Compliance With Laws and Payment Provider Rules

We aim for this Refund Policy to be consistent with common expectations of banks, card networks, payment processors, and online service providers.

• Where local consumer protection laws or card network rules provide you with additional rights, such as cooling-off periods, mandatory refund rights, dispute rights, or cancellation rights, we will comply with those laws and rules.
• If any provision of this Refund Policy is inconsistent with mandatory legal requirements, that provision will be modified or disregarded only to the extent necessary, and the remainder of this Policy will remain in effect.
• Nothing in this Policy limits rights that cannot be waived under applicable law.

If you are unsure about your rights, you may wish to consult the applicable laws in your jurisdiction or speak with your bank, card issuer, or payment provider.

15. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect:

• Changes in our services, tools, accounts, portals, or business model;
• Requirements of banks, payment providers, card networks, or online platforms;
• Changes in applicable laws or regulations;
• Updates to our Terms of Service, Service Agreements, or operational practices.

When we make material changes, we will update the “Last Updated” date at the top of this page. In some cases, we may also provide additional notice on the Site or in communications.

Your continued use of our Site, services, tools, accounts, portals, or digital resources after the updated Refund Policy becomes effective constitutes your acceptance of the changes. If you do not agree with the updated Policy, you should stop using the Site and services and contact us with any concerns.

16. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, adjustment, or credit, you can contact us at:

We will do our best to respond in a timely and fair manner.