Last Updated: May 20, 2026

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website located at https://alisonprime.co (the “Site”) and any services, consulting, development, checkups, support, portals, dashboards, or related offerings provided by Alison Prime LLC (“Alison Prime”, “we”, “us”, or “our”).

Please read these Terms carefully. By accessing or using the Site, contacting us, submitting a request, creating an account if available, or engaging Alison Prime for services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Site and do not engage us for services.

If we enter into a separate written agreement, proposal, order form, statement of work, or service scope document with you for specific services, that separate agreement will govern where it directly conflicts with these Terms. In all other respects, these Terms will apply.

1. Who We Are

Alison Prime LLC is a digital business services company focused on professional websites, website improvements, website care checkups, customer portals, admin dashboards, workflow support, and related technical services for small businesses.

2. Eligibility

You may use the Site and engage our services only if:

• You are at least 18 years old or the age of majority in your jurisdiction, and
• You have the authority to enter into a binding agreement on behalf of yourself or the organization you represent.

By using the Site, submitting a request, creating an account if available, or engaging Alison Prime, you represent and warrant that you meet these requirements.

3. Our Services

Alison Prime provides, among other things:

• Website Launch services, including business websites and landing pages;
• Website Refresh services for improving, updating, or cleaning up existing websites;
• Website Care Checkups, including website health reviews, basic checks, and written maintenance summaries;
• Business Portal services, including customer portals, admin dashboards, support systems, file upload areas, and project tracking systems;
• API integrations, workflow automations, and related technical consulting where agreed in writing;
• Related digital business infrastructure, support, and advisory services.

The specific services, deliverables, timelines, assumptions, exclusions, and fees for your project will be described in a proposal, order form, statement of work, service scope, or similar document (collectively, a “Service Agreement”).

We may update or modify the range of services we offer at any time, but such changes will not affect services already agreed in an accepted Service Agreement unless both parties agree otherwise.

4. No Legal, Financial, Tax, or Compliance Advice

Our services, website content, suggestions, checklists, audits, summaries, or recommendations are not legal, financial, tax, insurance, regulatory, or compliance advice.

• You remain responsible for your own legal, tax, compliance, privacy, data protection, industry-specific, and payment-related obligations.
• Any mention of privacy, security, data protection, payment readiness, platform readiness, or reliability practices is provided as general technical or operational guidance only.
• Our recommendations do not replace advice from qualified professionals such as lawyers, accountants, tax advisors, compliance consultants, or security specialists.

You should consult qualified professionals for any legal, financial, tax, regulatory, or compliance matters related to your business.

5. Customer Accounts, Portals, and Access

Alison Prime may offer customer accounts, dashboards, portals, free tools, paid customer areas, file upload features, support tickets, project tracking, saved results, or other account-based features.

If you create an account, you are responsible for:

• Keeping your login credentials secure;
• Providing accurate account information;
• All activity that occurs under your account;
• Notifying us if you believe your account has been accessed without authorization.

Access to certain features may depend on your service type, project status, payment status, user role, or account level. Alison Prime may modify, suspend, or restrict access to account-based features where necessary for security, maintenance, abuse prevention, non-payment, suspected misuse, or violation of these Terms.

Free tools, public tools, lead accounts, customer dashboards, and admin-controlled features may have usage limits, feature restrictions, or availability changes. We may update, pause, remove, or modify these features at any time, especially while the platform is being developed or improved.

6. Your Responsibilities

You are responsible for:

• Providing timely, complete, and accurate information needed for us to perform the services;
• Providing required content, images, files, brand assets, project details, technical access, website access, hosting access, or other materials when needed;
• Ensuring that any content, data, logos, images, files, customer data, or materials you provide are lawful and that you have all necessary rights and permissions to use them;
• Reviewing work, summaries, reports, requests, and deliverables in a timely manner;
• Maintaining appropriate backups, security controls, policies, and business processes unless explicitly agreed otherwise in a Service Agreement;
• Complying with all applicable laws and regulations in your jurisdiction and any jurisdictions where your own customers, users, or visitors are located.

You agree not to use the Site, our services, accounts, portals, or tools for any illegal, abusive, harmful, fraudulent, or deceptive purpose, including without limitation:

• Violating any applicable law or regulation;
• Infringing the rights of others, including intellectual property, publicity, privacy, or contractual rights;
• Uploading, distributing, or transmitting malware, harmful code, spam, phishing content, or abusive material;
• Engaging in fraud, deception, impersonation, misleading claims, or unlawful data collection;
• Attempting to gain unauthorized access to systems, accounts, files, dashboards, portals, or data.

We reserve the right to decline, pause, suspend, or discontinue services if your project materially conflicts with applicable laws, platform rules, our internal policies, security requirements, or ethical standards.

7. Project Scoping, Changes, and Acceptance

7.1 Scoping

Before starting significant work, we may prepare or confirm a Service Agreement, proposal, quote, order form, or service scope that outlines:

• The scope of work and key deliverables;
• Assumptions and exclusions;
• Customer responsibilities and required materials;
• Estimated timelines, phases, and milestones where applicable;
• Fees, payment terms, and any relevant third-party costs.

You must review and approve the scope, usually through written confirmation, email confirmation, electronic acceptance, payment, deposit, or another agreed method, before we begin the corresponding work.

7.2 Customer Delays

Project timelines may change if required information, content, access, files, approvals, feedback, or payments are delayed. Alison Prime is not responsible for delays caused by incomplete customer materials, unavailable third-party access, delayed approvals, third-party provider issues, or unclear requirements.

7.3 Changes and Additional Work

If you request changes or additional work that goes beyond the initially agreed scope, we may:

• Provide a revised quote or updated scope for the additional work;
• Treat the changes as a new phase or separate project;
• Adjust timelines, milestones, deliverables, or fees;
• Decline to implement changes that materially alter the original agreement without a revised scope.

We are not obligated to perform out-of-scope tasks unless we have agreed to them in writing and, where applicable, adjusted fees and timelines.

7.4 Review and Acceptance

Unless otherwise specified in a Service Agreement:

• We may provide you with a preview, staging environment, test link, summary, report, screenshot, file, or other deliverable for review;
• You will be given a reasonable period to provide feedback or request adjustments within the agreed scope;
• If you do not raise material objections within the review period, the deliverables may be deemed accepted;
• Minor cosmetic, content, or non-functional issues may be handled as part of agreed revisions, post-delivery support, or a separate service scope.

8. Fees, Invoices, and Payments

8.1 Fees

Our fees may include fixed-fee project pricing, deposits, milestone payments, hourly or time-based work, audits, checkups, consultations, technical reviews, custom portal work, or other agreed charges.

If any recurring support, maintenance, monitoring, or subscription-style service is offered, the applicable terms, billing period, cancellation process, and included deliverables will be clearly stated in the relevant Service Agreement before billing begins.

Exact fees and payment terms will be specified in your Service Agreement, invoice, checkout page, proposal, or written confirmation.

8.2 Invoices and Payment Terms

Unless otherwise agreed in writing:

• Invoices are due within the timeframe specified in the invoice or Service Agreement;
• We may require full payment, a deposit, or milestone-based payments before beginning or continuing work;
• Work may be paused, delayed, withheld, or not started until required payment is received;
• Late payments may cause project delays, suspension of services, or additional charges allowed by law and/or specified in your Service Agreement.

8.3 Taxes and Third-Party Costs

You are responsible for any applicable taxes, including sales tax, VAT, GST, or similar taxes that may be required by law, except for our own income or corporate taxes.

You are also responsible for third-party costs required for your project, such as:

• Domain registrations or renewals;
• Hosting, cloud, or server fees;
• Third-party software licenses, themes, plugins, apps, or extensions;
• Paid APIs, automation tools, analytics tools, email services, payment tools, or other services used on your behalf;
• Stock images, fonts, templates, or paid assets where applicable.

Where we make purchases on your behalf, we may pass through those costs to you as agreed.

9. Refunds and Cancellations

Any specific refund, cancellation, rescheduling, or delivery rules for your project or service will be set out in your Service Agreement and in our separate Refund Policy.

In general, work that has already been completed, time already spent, custom planning, audits, checkups, technical reviews, deposits, project phases already started, third-party costs, or custom development work may not be refundable, except where required by applicable law or explicitly stated otherwise in writing.

If a project is cancelled after work has begun, you remain responsible for amounts due for completed work, reserved time, third-party costs, and other commitments made up to the cancellation date, unless otherwise stated in the applicable Service Agreement.

10. Third-Party Services and Integrations

Our work often involves third-party platforms, tools, and services, such as hosting providers, domain registrars, WordPress, Shopify, Webflow, payment processors, analytics tools, email services, automation platforms, APIs, plugins, themes, and cloud services.

You acknowledge and agree that:

• Third-party services are governed by their own terms, policies, pricing, limits, and privacy practices;
• You are responsible for reviewing and complying with applicable third-party terms;
• We are not responsible for third-party availability, uptime, performance, security incidents, pricing changes, account suspensions, API changes, policy changes, or discontinued features;
• If a third-party service changes, fails, becomes unavailable, or requires additional configuration, this may affect your project and may require additional work or fees.

We do not operate as a payment processor, bank, escrow service, money transmitter, or financial institution, and we do not hold or manage funds on behalf of your users or customers.

11. Third-Party Approvals and Platform Decisions

Alison Prime may help improve website clarity, technical readiness, documentation, funnel structure, customer experience, or fulfillment presentation. However, we do not guarantee approval by any payment processor, marketplace, platform, app store, search engine, advertising network, social platform, hosting provider, financial service, or third-party service.

Third-party approval decisions remain outside our control. You are responsible for meeting each third-party provider’s rules, policies, verification requirements, business requirements, and compliance obligations.

12. Intellectual Property

12.1 Our Pre-Existing Materials

We retain all rights, title, and interest in and to our pre-existing intellectual property, including internal tools, code libraries, processes, templates, frameworks, know-how, workflows, documentation structures, reusable components, and generic non-client-specific materials.

To the extent such materials are incorporated into your deliverables, we grant you a limited license to use them as necessary for you to use the deliverables for your internal business purposes, subject to payment of applicable fees and the terms of the applicable Service Agreement.

12.2 Client Materials

You retain ownership of any content, trademarks, logos, brand assets, images, data, copy, files, or other materials that you provide to us (“Client Materials”).

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, display, process, and modify Client Materials solely as necessary to perform the services and provide the deliverables.

You represent and warrant that you have all rights and permissions necessary to provide the Client Materials and grant this license.

12.3 Project Deliverables

Unless otherwise stated in a Service Agreement:

• Upon full payment of all fees due for a project, you will receive a license or ownership rights, as specified in the applicable Service Agreement, to use the final deliverables for your own business purposes;
• Drafts, rejected concepts, internal notes, development tools, working files, source files, or unused materials are not included unless specifically stated in writing;
• We may retain copies of work for backup, recordkeeping, internal reference, quality control, or legal compliance, subject to confidentiality obligations.

We may reference your project in our portfolio, case studies, or marketing materials only with your permission or as otherwise agreed in writing.

13. Confidentiality

Each party agrees to treat the other party’s non-public information as confidential (“Confidential Information”) and to use it only as needed to perform or receive the services.

Confidential Information does not include information that:

• Is or becomes publicly available without breach of these Terms;
• Was already lawfully known to the receiving party;
• Is received from a third party who has the right to disclose it;
• Is independently developed without reference to the other party’s Confidential Information.

If we are required by law, regulation, subpoena, court order, or government request to disclose Confidential Information, we may do so after providing notice to the extent legally permissible.

14. Data Protection and Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect personal data. The Privacy Policy is incorporated into these Terms by reference.

If we process personal data on your behalf as part of providing services, any additional data protection terms, including a Data Processing Addendum if applicable, may be set out in a separate agreement.

You remain responsible for complying with any applicable data protection, privacy, consent, cookie, email marketing, and security laws with respect to your own customers, users, visitors, employees, and data.

You should not send passwords, highly sensitive data, regulated data, payment card data, or confidential credentials through unsecured forms, emails, or messages unless we specifically provide or approve a secure method for doing so.

15. Security and Access Handling

We aim to use practical security-aware methods when handling websites, portals, access credentials, files, and customer information. However, no website, server, platform, portal, tool, or online transmission can be guaranteed to be completely secure.

You are responsible for maintaining appropriate security practices for your own business, including strong passwords, account access controls, backup practices, hosting security, plugin/theme updates where applicable, and safe handling of customer data.

If we are given access to your website, server, hosting account, domain registrar, third-party tools, or other systems, you are responsible for ensuring that the access you provide is authorized and appropriate for the services requested.

16. Warranties and Disclaimers

To the maximum extent permitted by law, the Site, services, tools, reports, checkups, summaries, portals, dashboards, and deliverables are provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise.

We do not guarantee that:

• The Site, services, tools, portals, dashboards, or deliverables will be error-free, uninterrupted, completely secure, or always available;
• Any specific revenue, traffic, ranking, conversion rate, sales result, business result, technical performance, platform approval, processor approval, or customer outcome will be achieved;
• Third-party services, APIs, plugins, platforms, payment tools, hosting providers, or integrations will remain available, compatible, or unchanged;
• Any website or system will be immune from downtime, bugs, security issues, compatibility issues, or future maintenance needs.

To the fullest extent permitted by law, we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

17. Limitation of Liability

To the maximum extent permitted by law:

• Alison Prime and its owners, officers, employees, contractors, representatives, and affiliates shall not be liable for any indirect, incidental, consequential, special, punitive, exemplary, or similar damages, including without limitation loss of profits, loss of revenue, loss of business opportunity, loss of data, reputational harm, third-party claims, or business interruption, arising out of or in connection with your use of the Site or services, even if we have been advised of the possibility of such damages.
• Our total aggregate liability for any claim arising out of or relating to the Site, services, tools, accounts, portals, or deliverables shall not exceed the total fees you paid to us under the relevant Service Agreement in the twelve (12) months preceding the event giving rise to the claim, or, if no such fees have been paid, a reasonable sum not exceeding one hundred US dollars (USD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages or implied warranties. If such laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.

18. Indemnification

You agree to indemnify, defend, and hold harmless Alison Prime and its owners, officers, employees, contractors, representatives, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your use of the Site, services, tools, accounts, portals, dashboards, or deliverables;
• Your breach of these Terms or a Service Agreement;
• Any content, data, materials, images, logos, files, or information you provide;
• Your violation of any law, regulation, third-party terms, or rights of a third party;
• Your products, services, customers, users, business operations, or website activity.

19. Suspension and Termination

We may suspend or terminate your access to the Site, accounts, portals, tools, dashboards, or our services if:

• You materially breach these Terms or a Service Agreement and fail to cure such breach where curable within a reasonable period after notice;
• You fail to pay amounts due;
• You engage in unlawful, fraudulent, abusive, deceptive, harmful, or security-risk activity;
• You provide false, misleading, incomplete, or unauthorized information;
• It becomes impossible, unsafe, unlawful, or commercially unreasonable for us to continue providing services due to factors outside our control, including third-party platform changes, legal restrictions, access issues, security concerns, or customer non-cooperation.

Upon termination:

• Any outstanding fees for work performed, time spent, third-party costs, or commitments made up to the date of termination will remain payable;
• Access to accounts, portals, tools, dashboards, or deliverables may be suspended or restricted where permitted by law and the applicable Service Agreement;
• Provisions that by their nature should survive, including confidentiality, intellectual property, data protection, limitations of liability, indemnification, payment obligations, and dispute resolution, will continue to apply.

20. Changes to the Site, Services, and Terms

We may update the Site, services, tools, portals, features, pricing, policies, or these Terms from time to time. When we make material changes to these Terms, we will update the “Last Updated” date at the top of this page and may post a notice on the Site.

Your continued use of the Site, accounts, tools, portals, or services after changes become effective constitutes your acceptance of the updated Terms. If you do not agree with the changes, you should stop using the Site and services.

21. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to them, the Site, or the services shall be governed by and construed in accordance with the laws of the State of Montana, United States, without regard to its conflict of laws rules.

Any dispute arising out of or relating to these Terms, the Site, or the services shall first be attempted to be resolved amicably between the parties. If a resolution cannot be reached, the dispute may be brought in the state or federal courts located in Montana, and you consent to the jurisdiction of such courts.

If you are located in a jurisdiction that requires different dispute resolution mechanisms or consumer protections, you may have additional rights under local law.

22. International Use

The Site may be accessible from countries other than the United States. We do not represent that the Site or services are appropriate or available for use in all locations. You are responsible for complying with local laws if and to the extent they are applicable.

23. Miscellaneous

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No waiver of any term will be deemed a further or continuing waiver of that term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, restructuring, or by operation of law.

Headings are for convenience only and do not affect interpretation. These Terms, together with any applicable Service Agreement and incorporated policies, represent the understanding between you and Alison Prime regarding the Site and services.

24. Contact Information

If you have any questions about these Terms or our services, you can contact us at:

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