Website Maintenance & Support—Reliable, Secure, and Documented.
Stop worrying about downtime and broken plugins. We provide predictable uptime monitoring, daily backups, proactive security patching, and detailed monthly reporting.
What Your Plan Covers
Comprehensive coverage designed to keep your digital assets healthy, secure, and performant.
Core Maintenance
Security
Performance
Support & Reporting
Not included in standard retainers: Major site redesigns, building new complex features, or content writing services. These are quoted separately as project-based work.
Choose Your Support Level
Simple plans designed for stability, security, and peace of mind.
Essential
- Weekly Plugin Updates
- Daily Cloud Backups
- Uptime Monitoring
- Security Scanning
- Monthly PDF Report
Growth
- Everything in Essential
- Daily Update Checks
- Performance Optimization
- Malware Removal Included
- 1 Hour of Content Edits
Priority
- Everything in Growth
- Priority Support Queue
- Staging Environment Mgmt
- Advanced API Monitoring
- Quarterly Strategy Call
How Support Works
A structured, transparent process for handling your requests.
Request Received
You submit a ticket via our portal or email. A tracking ID is generated instantly.
Triage & Priority
We assess urgency (Critical vs. Standard) and assign the right technical lead.
Work in Staging
Updates and fixes are applied in a safe, isolated staging environment first.
QA Checklist
We run browser, functionality, and visual tests to ensure nothing breaks.
Deploy & Report
We push to production and send a completion summary confirming the fix.
Transparent Reporting.
You shouldn’t have to guess what you’re paying for. Every month, you receive a detailed PDF report summarizing the health and security of your digital infrastructure.
Updates Performed
Log of all plugin, theme, and core software updates applied safely.
Uptime Snapshot
Verified uptime statistics showing your site availability percentage.
Performance Notes
Page speed grades and analysis of any slowdowns detected.
Security & Recommendations
Summary of blocked threats and proactive advice for future improvements.
Frequently Asked Questions
Answers to common questions about our support process.
A retainer is a flat monthly fee for ongoing stability, security updates, and guaranteed availability. A project is a one-time scope of work for building new features or major redesigns, which is quoted separately.
Yes, we specialize in WooCommerce support. We perform testing on checkout flows, payment gateways, and shipping calculators before applying any updates to ensure your revenue stream is never interrupted.
Clients on our "Growth" and "Priority" plans have access to our priority ticketing queue. Critical downtime issues are flagged immediately and addressed within our SLA window (typically 4 hours).
Rarely. For most updates and code changes, we test in a staging environment first to verify compatibility. Only after we confirm stability do we push the changes to your live production site.
We typically need an Administrator account for your CMS (WordPress), access to your hosting control panel (or FTP/SFTP), and access to your DNS provider (like Cloudflare or GoDaddy).
Yes. However, we start with a one-time "Site Audit" to fix any existing technical debt, malware, or performance issues. Once the site is clean and stable, we move you onto a monthly maintenance plan.